SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In plastic jars, all together, color beautiful
Thank You very much. Recommend goods and store.
Not otrzymałam
Have come in 3 weeks and are perfect
Smell like ordinary nail polish. Not yet tried
Package came quickly. 22 days. Sent too quickly. Bought a coupon set Came all 5 of paints. Quickly tried, like gold, silver and red-these are great. White-good, at least you can see that it is white, but the black-none, weak pigmentation, prints as brown, not like it at all, although this primary colors and they should be all different. Even with red, silver and gold is very easy to operate, white and black quick dry, work should be very quickly.
Standards
The product is consistent with the description listing
Full bottle, black color printed not very bright, but in general are satisfied, recommend.
Shipping less than a month, order come neatly packaged, whole and exactly as the photo of the store. Paints thick, opaque. Butylki plastic, Tassels good covers there needles (probably for economical application). Try the case, will add a review.
Packed well. Received very quickly. Thick, rich colors. Thank you very much.
Nail super, drawing with it is clear without streaks, dries very quickly!
Are nicely for the price you have
Varnish comply with the description. Recommend
Order went last month. The Paint is very good. Thank you!
The varnishes have arrived. The red is slightly spilled and the silver has a split cap and the varnish itself has a bad, thick consistency!
Came very quickly, but bottles hlipenkie, all reeling and loose, one came podtekshy.
Everything is ok, but one bottle looks like from the other set. Another bottle is deformed during the delivery. Suitable for stamping.
Ok.
Red Lacquer came a little spilled, although this well reflects, same gold and silver beautifully looks. Caveat to black and white because don't want in general "stick" to the punch. A wish, most cared me on black.
Good colors, only white is very liquid.
Everything is ok.
Dry Air, ice-lamp-no. Has a brush and spout in form of needles. The Tubes Are soft. IN general, are satisfied. Thank you. Shipping less than a month.
Funny my purchase even if 2 products were evil closed the clap they have a little sunk but nothing well villain. Even if free a bit long (a little less than a month) it's worth it.
Buy 15.08, delivery 14.09, all right, recommended!!
Top
Is OK
Thank You for quality products!!! Great Lakes, excellent transfer pattern! Health and prosperity!
Butylechki came a rumpled, though they were packed in Bubble bag. Caps поразлетались.
Long shipping to Poland
Goods reached for 2 weeks, very good to use, Excellent store and product, recommend
Have not checked, but bad, anyhow. As described by other buyers, there was no box, just thrown into the package, and all. Two butylki dented.
Pigmented perfectly. Each has, except brush, metal tip with a needle to not засыхало hole. Do not dry very quickly.
Pack dotarła after elongated period protective, varnish poorly secured (only wrzucone bulk for envelope bubble), not braced nothing inside, in transportation pospadały them top Hi screw caps (these wkładana, thankfully there odkręciły up completely.