SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Si llego a tiempo y en buen estado
очень красивые часы... и качество отличное, честно думала будут хуже... А тут такая Красота, аккуратно сделаны, отлично упакованы и посылка очень быстро пришла. всем советую...
Good quality and really classy looking watch!
Beautifull watch. Thank you for little gift.
Заказ до Рязани шел 15 дней. Упаковано очень надёжно. Товар доставлен без повреждений. Часами довольна, соответствует фото на сайте. Советую этого продавца.
5+
Часы просто класс!!! Пришли в красивой коробочке!!! Упаковка вообще 10 баллов!!! Все работает с фото совпадает!!! Спасибо!!! Рекомендую!!!
Watch is just gorgeous! I love it! Fast shipping, well packed, so nothing got broken. Recommend the store
Часы шли месяц, описанию соответствуют, пришли хорошо упакованы в воздушную подушку,потом в фирменной коробочке уже лежат сами Часы на подушечке, под ними в подарок браслетик,циферблат обернут планочкой, Часы идут, ремешок конечно не кожа, но и стоимость не так высока, брала со скидкой за 450 рублей, продавцу спасибо за отличный товар
Отличный товар! Трек отслеживался постоянно, супер-быстрая отправка и доставка! Посылка пришла в прочном пакете, в пленке с воздушными подушками, упакованная в коробочку) очень красиво и надежно! На руке Часы смотрятся изящно, довольно легкие и неброские. Отличный товар и продавец! Рекомендую!
часы супер
it's a little bit smaller than it looks!
Hermoso!
el reloj es muy bonito aunque me esperaba también la pulsera pero no vino.
До Краснодарского края чуть больше недели, часики заказывала в паре с другими часами (так на них была скидка) +купон и вышли две пары часов на 1400 рублей. Я очень довольна делаю заказ здесь не в первый раз и пока всё устраивает!!!
упаковка супер, подарочная, плюс продавец положил подарок-браслет, спасибо большое
пришло очень быстро в волгоград. упаковано хорошо. качество хорошее, никаких дефектов не было
Zegarek bardzo ładny. Jak na razie chodzi jak należy. Transport przbiegł dobrze. Polecam tego sprzedawcę.
Çok güzel saat
No llegó el producto ... pero regresaron el dinero
Все отлично спасибо продавцу
Perfect watch!!! Amazing!!!
Viene muy bien embalado. La correa blanda, es precioso me tiene enamorada. Lo recomiendo 100%
perfect !
Очень бистро пришёл товар. И очень хорошего качества
Très belle montre merci
Watch is beautiful, great quality and as described. Ordered 4 watches and this was the only one that didn't have a damaged box. Shipping was super fast via epacket (only took 8 days) that the tracking info couldnt even keep up. Supplier advised that this can happen in transit when sending in multiples but is less likely to happen when sending one at a time which is a shame because the box is beautiful. Supplier was quick to communicate as well. Will definitely order again.
Good quality and looks very good for this price
está increíble!!!! muy bonito !! era para hacer un regalo así que voy a quedar muy bien!! exelente producto
Amazing thamks for the little gift
amei, melhor do que estava esperando. Além disso veio uma pulseira de brinde.
Шикарные часы! Большой циферблат. Смотрятся на руке стильно. С браслетом! Короче, огонь!!!
kesinlikle çok kaliteli 30 günde türkiye ye geldi teşekkürler
Hermoso el reloj, viene con pila. Muchas gracias.
Me encantó, esta hermoso. Tal cual la imagen y descripción. Viene con pila. Lo recomiendo mucho :)
Muito bonito, e de acordo com a descrição.
thank you i love it
Reloj de excelente calidad cumple con la descripción del vendedor. Llegó muy rápido estoy muy feliz con mi comprar volveré a pedir del vendedor.
Очень крутые
super jolie très contente
Relógio Muito bonito, recebi em 12 dias, melhor compra
шикарные!
Apaixonada !! Muito lindo
Очень классные часы в прикольной коробочке
Veio muito rápido, o produto condiz com a propaganda e o valor condiz com a qualidade. Satisfeita!
Дорохо богато Используйте кешбек сервис для экономии на покупках goo*gl/XYSfMy вместо * поставьте точку
thought I can have extra gift :(
Muy buena calidad, rápido despacho. Me encanto
Es igual a la descripción, cómodo, liviano, hermoso. Gracias al vendedor por el regalo que viene en la caja
очень крутые часы! упакованы надежно, дошли быстро, в подарок положил браслет. обязательно закажу еще одни часики