SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as stated. Not yet tried on. Hope is suitable for us. Boy 7 years. Height 118
I'm very satisfied
BOY 12 years went
Everything Is good. But the order 2 and a half months.
ok
Goods received, pozhosche B back
Product is good. We waited a long time before we got it.
The 6 years come well)
Came very fast, happy! But smells horrible:(
Excellent products. Great Seller. Fast shipping.
Rules for its price.
polecam
Great
Buy baby 7 years, growth of 125. Fit
The product same as the description, not give 5 stars PQ took a lot
It's fast, quality match
Very good product, I recommend
Excellent
it's very good fits description .. but unfortunately was smaller for my 9 year old boy ...
All Super, welcome again!
Just like in the description, child 7 years went very well
ok
5
Comfortable and good quality
As the picture. Thank You Very Much! See the impact the posture. Complementing The review later, if not forget)))
Super fast shipping !!! Thank you
for 10 years children little to small
In The 10 years have belt armpits. Up To 7 years.
A great thing. It quickly. Recommend.
Fast delivery
looks good
The quality is good. Rubber Bands are adjustable horizontal belt Velcro. Child 7 years-the most. Thank You very much.
Fits the description, sewing good, delivery fast, recommend
Sent молнииносно but the 12 years of medium build will be small and cancer can be ordered
Görseldeki arrived. 10 year old oğluma slight arrived.
Good for kid
Size Of the teen age 12, not thick and younger
Good. Reccomend
excellent
Robust Design, can be small size for a 13 year old boy.
Product Chinese level, but performs its functions. Like a child.
Thanks to the store. Helps.
Tatarstan delivery month
very good. thx.
Thanks
it's like picture great item thank you
Have not try but the item matches the picture
Order came just over a month in SF
Concealer rules, only even over clothing split. Did not have to communicate.
good matches description reached Saudi Arabia in about 3 weeks