We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lately too busy, confirmed late, all very good, ha-ha, thank you.
Items received and appear in fine shape. I wore them for a test drive.
exactly as it shows on the website
Nice shoes. Not leather. Guess PU leather instead. Should be put in title as PU leather. Also, US size is one size small. Asked for 8. Came 8 but is not US 8.
Nice good producty! Good quality too!
Excellent foremost well
Summer Summer Summer hole shipping shipping ^^;
Very place, like in description, bought the brown and will buy the blue
For summer comfy
Thank You, everything is fine!
Perfect. Arrived in 20 days in Italy
Products QUALITY and came before the date
Good quality, nice and comfortable.
Received in 30 days.
Excellent quality !!
good item thanks
good ! and 5 stars, thank you!
Perfect!!! The shoes are very well packed with bubble wrap. I recommend!!!:
Cute and lightweight
Good shoes, good fit, very well packed, arrived in great condition. Will see if they break quickly after wearing but so far so good.
Very quick shipment and delivery! Color is not grey! this color is Fosil brown but that`s ok. I receive well and it`s all good. Excellent store. I hope that deal with this seller again. Thank you very much.
Very Fast Shipping
Thank you very much !!!
All the rules, the quality is good
Almost perfect, think the distance it
Great! Not a material that will last forever though. Kind of a vynl pleather type. But the shoes look great!
The white is definitely attractive. Seller should make sure to wrap the white shoe if it’s being shipped with other colors to prevent other colors from bleeding into the white.
Great shoes. Extremely comfortable!
Great service - from order to customers shipping address less than 14 days!
Thank you. I have received what I order but unfortunately shoes is big for me. My measurement is very wrong. So sad.