SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect size.. Very good finishing.. Lots of thanks❤️
Very pretty! I love it!
Omg delivery was so so fast to Canada and quality was perfect
Super identique à la photo très contente d3 mon achat je recommande
Amazing. Thanks
I ordered bridesmaid robe black in color and small in size. Overall I'm very satisfied with the item, when it came in it completely matched the description of the color and size. The word Bridesmaid has a good pattern, no damage, beads are made with a good quality. Seller responds very fast, good English understanding. Although I'm satisfied with the item, my order was lost on its way, I had to contact store and reorder. Recommend this item, But make sure to check order status and place your order in advance.
Perfact!
Beautiful!!
me super encantó
The robe is exactly the way it looks in photos. XXL fits about a size 18-20 Canadian. Shipping was super fast! It arrived in Canada two weeks after ordering. Super happy with it.
I really love my sleepwear, it is the exactly as the picture.
Доставка 9 дней !!! Все хорошо
Very beautiful but is little big in arms I wish I took small sizes was actually my fault .arrived. Before time.thanks
Absolutely beautiful! I thought the robes would be too short but they are actually a perfect fit !! I weigh 202 lbs and the xxl is more then enough room !! I hope this help if you are contemplating buying or not ! You won’t be disappointed! Thanks so much SELLER !! VERY GOOD :)
Reasonably fast shipping and good quality! They are a little short, so if you're tall try getting a size bigger!
Amazing, it is very nice. High quality material and perfect size (I ordered an S). I am going to order some more for my Maids of Honour. I love it! Thanks!
It's a lovely robe, just as pictured, a little bit short and see through but still very nice :)
Халатик сшит из атласа. Ткань приятная к телу. Сидит обалденно! Цвет очень красивый Продавца рекомендую!
so soft and beautiful!! And the fastet shipping ever. Love IT!!
Robes are nice especially for the price, only giving four stars because I received one white robe and it’s very see through. The dark navy blue is not though
quick delivery, very happy with product! Fits to size. I am 128 pounds and 5 foot 7, Medium is perfect.
parfait. c'est super jolie.